Ok, everyone has a horror story…weather delays, lost bags, line ups etc etc. I am not talking about those hiccups in travel but the consistent poor treatment of customers by an airline. The continual treatment of us as if passengers were an on-going nuisance.
My worst airlines list is ordered from the very worst at Number 1
- Air Zimbabwe- no confidence in them at all-very sad state of affairs
- DELTA…delayed Late and TArdy. In 2002, I vowed never, never, never will I fly them again. Delta also tops the list for the most complained about airline in the USA! Things seem to be moving there, however and I am curious to see what things are like now
- Alitalia- Italy has style, passion, beautiful women, good food and wine- none of that seems to have got to an Alitalia plane
- Aerolineas Argentinas- think very very late planes, aloof cabin staff, dated entertainment systems and poor food
- Jetstar – as a Qantas subsidiary there are certain things they get right but fundamentally I cannot join the ads with leaping people with excitement. Herded onto crowded planes by harassed staff with no luxuries such as food and entertainment means grumpy passengers and some horrible incidents. I feel sorry for JQ staff but not sorry enough to fly them.
- Air Asia – The times I flew Air Asia, my heart was in my mouth. Boarding the always late flights consisted of the staff opening the doors and standing back as the passengers stampeded the plane-no one was safe! I saw grandmothers bowled over by people wanting the “best seat”. Ironically this was not the emergency exit which is where I sat! I hope their safety provisions and pilot training was better than everything else I saw. Cabin crew minimally helpful and in an emergency, I would have no confidence in them.
- Us Airways …I was always told US stands for unserviceable…enough said
- American Airlines – operating as a fragment of their once proud selves, American is tatty, rude, and uncomfortable. Unfortunately for Qantas customers like me, they are part of One World and offer codeshares, joint lounges, combined frequent flyer programs etc. The Contrast of getting off a gleaming Qantas or British or Cathay Pacific craft onto an American flight is extraordinary. Qantas Premium Economy is better than American’s Domestic First Class (I have flown both a few times)! If you see me on American its because I am grabbing at One World Frequent flyer points. If I am on American and enjoying it, offer up thanks for a miracle.
- Ryanair- Note their hidden costs (fares start at pennies but you then add seat cost, booking fees etc etc. NB their airports are often miles from where you expect them to be, their cabin crew are almost rude and I frankly don’t trust Ryanair’s safety and I wonder at some of their ethics. (picture is the Ryanair safety card printed on seat back as they have removed the pocket on the back of the seat)
- United Airlines- in 1995 I thought they were all right-it has been downhill from then.