There are some grumpy people travelling sometimes. I pray that they are not me!
It was 540am, in the Virgin Australia lounge at Melbourne airport. A passenger on learning from the check in agent, that his 615am flight to Sydney would be delayed by 15 minutes ripped into the woman serving. He said “why on earth is the second flight of the day delayed”
She explained calmly that because of a massive storm in the Sydney area, Air traffic control had reduced landings into Sydney airport.
He continued to rudely berate her, telling her it was not good enough and she should be ashamed of herself and that he would be flying with Qantas (the competitor) from now on. Of course, as is often the case in these situations, the more he berated, the sillier he sounded. Someone had not clearly not got their “beauty sleep”.
I understand the importance of on-time flight departures but if you really want to be somewhere early in the morning, go the night before. Too much can go wrong in aeroplane land. If things do, go wrong – don’t blame the customer agent. When I was caught in a major snowstorm in the Northeast of the USA, I witnessed a whole line of people screaming at the poor agent. When it was my turn, I commented to the agent that she must have regretted coming to work that day and complimented her on the fact she was so powerful that she controlled the weather. “These people think I control the weather”, she said. “I know” I responded, “I have been watching and I am appalled. I am sorry”
We ended up having a chat as her fingers flew over the keyboard. Guess who got the last seats out – with an upgrade. I got to the US West Coast that night! Many didn’t!
If grumpy, when travelling, avoid taking it out on the customer staff (or your spouse!)