As a regular flier, I like to rate who I fly with. I am not alone. Over 16,000 readers of Consumer Reports magazine reviewed 31,732 US domestic flights in February, 2013 for the Consumer Reports National Research Center.
The carriers were rated by the readers on six dimensions:
1. Ease of check-in
2. Friendliness and responsiveness of cabin crew
3. Cabin cleanliness
4. Baggage handling
5. Seating comfort
6. In-flight entertainment
The results were not a huge surprise as to where the eleven US carriers ranked. The ranking was very close to my own assessments for 2012. My ordering was slightly different. For example, I put JetBlue as my number one rated US airline last year, although I dearly love Virgin America too.
[table “3” not found /]
I am interested that the airlines’ booking systems were not rated. Thats an important consideration for me as is on-board catering. This is of course, almost non existent in the US but I still like to have some sense of how good the food is that the carrier is selling.