Airline News (Friday)

Category Archives for Airline News (Friday).

How are Airlines addressing Poor Passenger Behaviour?

Coupled with the Expedia finding that almost a quarter of air travellers think other passengers are discourteous and the knowledge that air rage and discourtesy incidents have been climbing, I reached out to some airlines to ask them what they are doing about it. Responses were not helpful: We trust that our customers will act in a manner conducive to a pleasant atmosphere for all. JetBlue and We want every customer to enjoy a pleasant and trouble-free travel experience when traveling with us or any of our oneworld partners.  American and Martin, we truly value…

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The airlines that vanished in 2016

I have never been stranded by an airline that has collapsed but there is always a small risk. Of the 5000 global airlines, a handful went out of business in 2016. These airlines impacted passenger plans, disrupted communities and resulted in job losses.  Many were too small to register a blip globally but for the cities and communities they linked, the loss impacts. For most airlines, their losses were caused by poor strategy. In some cases, there is a soap opera style script of intrigue, incompetence or insufferable management. Here is the list of carriers…

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Airlines of Thailand receive key safety rating upgrade

In March last year, Thai-registered airlines were placed under “special measures” by the International Civil Aviation Organization (ICAO). This followed an ICAO audit that found concerns over the  Civil Aviation Authority of Thailand’s ability to manage the air operator certification process. This led to Japan,  South Korea and the USA blocking any new flights by Thai-registered airlines. Now,  Thai Airways International, Bangkok Airways and Thai AirAsia are expected to have air operating certificates  re-issued in Februray, 2017 by the Civil Aviation Authority of Thailand. Five more airlines will get theirs by March. A further 17 Thai airlines will get…

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Three Airlines give points for AirBnB stays

I am a huge AirBNB fan both as guest and host (see below). I have stayed in AirBnBs in seven countries. Whilst there have been some very public battles between AirBNB and several cities, its expansion appears to continue unthwarted. In a study published this year, Skift suggested that ” hotels need not be too overly concerned about the threat of Airbnb on their bottom lines” I think it is significant that airlines are now giving points for AirBnbs booked through their sites. Delta has joined the club this week. Virgin America appears to have…

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Etihad goes Five Star

Etihad Airways has received the Skytrax “Certified Five Star Airline Rating” after a three month audit of the airline’s global product and service by Skytrax. A few couple of things about this are interesting: This brings the number of five star airlines in the world to nine: ANA, Asiana, Cathay Pacific, EVA Air, Garuda Indonesia, Hainan, Qatar, and Singapore. Malaysia used to have a five star rating but that was lost. This means of the big Middle Eastern carriers, Qatar and Etihad are five stars and Emirates is four I am a little cynical about the rating…

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Happy birthday to Cathay Pacific at 70

Few companies last seventy years in our modern world and even fewer non-government airlines have survived. Carriers in Asia have come and gone over the decades but  Cathay Pacific Airways (CX) has maintained services since 24 September, 1946 from its base in tiny Hong Kong. They have survived SARS, hijackings, the handover of HK back to China and several economic crises. I fell in love with Cathay Pacific in 1971 on my  birthday and today, they are my third favourite airline. I have rated its booking systems, check ins, service, meals etc and come up with…

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I told you so! Kiwi Regional Folds

I have seen so many airlines come and go. Fine ideas that seemed great have resulted in so many failures. I gave Kiwi Regional Airlines six months. I am not proud to say, I was almost right. I was out by one month. The carrier closed after nine months of flying. The decision to close was made after seven months. The good news is that their plane (yes one plane), engineers and staff are being transferred to Air Chathams. The routes are gone -again. Sadly, so have their beautiful luggage tags. NZ is a very tough…

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The World’s Best Airlines -My experience vs Skytrax

The annual Skytrax awards reveal last year’s best airlines as voted by passengers. The 2016 results were announced at the Farnborough Airshow this week. (One day I will get to the show!). Looking at the results, their awards are closely aligned to what I have experienced – with some minor exceptions. The Skytrax Top Ten does not dramatically change each year. It just seems to slightly rearrange! The same names have dominated the top 20 airlines continually. Of the Top ten ranked airlines, Skytrax nominated, I have flown eight. The 2016 winners are: Emirates (EK), United Arab…

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Dude, Where is my 787?

As we landed in Sydney to connect to our LATAM 787 service to Auckland, we found out via at the LATAM app, that the flight was cancelled. Sure enough, the departure screens at the airport confirmed this. The good news was that we had been re-booked onto an ir New Zealand service leaving Sydney a mere 7 hours later. I love NZ Business Class- its a very solid product but… The bad news was we had specifically booked the LATAM service so we could fly on the 787! They are the only airline offering the 787 between…

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