United is the airline, I love to hate. And I am not alone. Their on-time arrival performance declined in 2014 while their mishandled baggage rate increased. The airline had a higher customer complaint rate in 2014 compared to 2.14 in 2013. Brent D. Bowen and Headley in their 2015 Airline Quality Ratings gave them ninth place out of 12 US carriers. Skytrax customers have given them a 3/10 rating. Since new CEO, Oscar Munoz took over in dramatic circumstances, just three weeks ago, he has been reaching out to try and change the airline. He has…
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