Having just had a horror United Airlines recently, I found this report very fascinating. US News used information produced by the UN Department of Transport and produced an excellent slide show. Best to worst
- Hawaiian Airlines (excellent on time performance and customer satisfaction ratings)
- AirTran (high customer satisfaction and good baggage handling)
- JetBlue (great customer satisfaction)
- Southwest ( lowest % of customer complaints)
- Continental (consistently good for six years)
- Frontier (similar rating as Continental)
- US Airways (scores have been improving)
- American (the worst airine for baggage losses)
- Alaska (good on-time performance but passenger dissatisfaction)
- United (with the lowest passenger satisfaction score)
- Delta (most delays and most passenger complaints)
From my own experience, this is my current rating of the airlines in the USA (notice some overlaps!)
- Virgin America-everything about VA is class-hope they can hang onto this as they expand
- JetBlue
- AirTran-
- Southwest Airlines-
- Frontier Airlines
- Continental
- Alaska Airlines
- United Airlines-
- American Airlines
- US Airways
- Delta
See my list of best airlnes and worst.
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