Called the Virgin Australia frequent flyer contact centre last week
Get the usual guff: Welcome blah blah
“Press 1 for bookings
Press 2 for Frequent flyer
Key in your membership number
Transferring you now”
(Sound of transfer)
“Due to the Australian Public Holiday, our centre is closed”.
Why not tell me before I pressed all those numbers?
I get so peeved with those automated voice systems when:
- I end up in a Department that is not the one I selected
- I enter my frequent flyer membership number or flight details or credit card and when I finally get a human, I have to repeat everything
- you get menu after menu after menu
- the voice recognition system cannot recognise my accent (and I actually do speak clearly!) eg United and American systems
The most offensive of course are the Ryanair call centres that charge you a premium per minute rate to get advice or information.
I skip the frustration buy either hitting “pound” or “0” repeatedly when I call a place that has a ridiculous menu and it usually bumps me to a human (marginal one sometimes).
I recently wrote about this myself. I think these phone systems are simply to occupy us whole waiting!
At the first opportunity, press “0” – ZERO. WHen you get a human, hold them until they understand what you want.
As such a frequent traveller surely you should know Ryanair call centres should never, ever be used 🙂
In fact, personally I would go further and say Ryanair should never, ever be used!