Called the Virgin Australia frequent flyer contact centre last week
Get the usual guff: Welcome blah blah
“Press 1 for bookings
Press 2 for Frequent flyer
Key in your membership number
Transferring you now”
(Sound of transfer)
“Due to the Australian Public Holiday, our centre is closed”.
Why not tell me before I pressed all those numbers?
I get so peeved with those automated voice systems when:
- I end up in a Department that is not the one I selected
- I enter my frequent flyer membership number or flight details or credit card and when I finally get a human, I have to repeat everything
- you get menu after menu after menu
- the voice recognition system cannot recognise my accent (and I actually do speak clearly!) eg United and American systems
The most offensive of course are the Ryanair call centres that charge you a premium per minute rate to get advice or information.
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