While waiting to board a Wellington to Christchurch, Jetstar flight in New Zealand, Kelsey Hughes was stopped from boarding by an employee who asked her if she had a medical certificate to fly.
Hughes: ‘A medical certificate? No, why?‘,
Jetstar Employee: You need a medical certificate to fly with your pregnancy.
Jetstar policy states that passengers who are 28 or more weeks pregnant need to carry a letter from a doctor or midwife starting that they are fit to fly. Ground and cabin crew are expected to check if they believe a passenger is pregnant.
The only problem? Ms Hughes was not pregnant. She felt “absolutely humiliated at the gate in front of God knows how many people“. Another passenger apologised on behalf of the flight attendant for being “so inappropriate“.
The Sydney Morning Herald reports that mothers-to-be have been bumped from Jetstar flights in separate incidents.
How does one do sensitivity training in this area?