I have flown Turkish Airlines six times in the past six weeks. They are a member of the Star Alliance (along with United, US Air, Singapore, Lufthansa and others). The Alliance slogan is: “The Way the Earth connects”.
Upon booking, I called Turkish Airlines, and asked them to enter my United number into the Turkish Reservations system attached to my flight bookings. When checking in online, I found my number was absent from the system, so I re0entered it. At the airport, check in counter, I found (again) my United number was absent from my booking. When I got my boarding card, my number was not shown on it.
On my fifth Turkish Airlines flight (Budapest to Istanbul), the check in agent advised me that “as United was a One World carrier, I could not earn points. I advised her that United was in fact Star Alliance like Turkish. (I did not tell her that United was in fact a founding member of Star Alliance). Armed with that information, the clerk checked the computer system and expressed her surprise at finding the United Airlines code was indeed in the Turkish reservations system.
So it is no surprise to me that my Turkish flights have not shown up on United Mileage Plus statements.
Never mind. United Airlines have a feature on their website that allows you to claim credit for flights flown. You can only claim for flights taken more than 15 days before. Four of my six flights met that criteria. To claim, a name, address, United Mileage pass number, ticket number, booking class, and seat and more has to be entered into the online forms. I completed all of the details – twice -on two different days. After pressing “enter”, a message appeared on the screen: ” The system is currently unavailable, please try later.” Twice- on two different days.
Any suggestions as to how I fix this?