minimizing delays

I had settled into my seat and the plane was fully boarded. A woman behind me told the crew she felt too unwell to fly. Medical staff boarded, and she left the aircraft with them 20 minutes after our scheduled departure. Retrieving her luggage took another 20 minutes, and with our takeoff slot lost, we faced another 25-minute delay. Over an hour later, we finally took off. This scenario is all too familiar for frequent travellers. The consequence of such delays is far-reaching. The next flight will likely be late, too, and the passengers won’t…

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