Recently Kenya Airways ran a feel-good campaign to celebrate Customer Service Week with pictures featuring the carrier’s new Polish CEO Sebastian Mikosz: The tweets hid the turmoil behind the scenes. Sadly Kenya’s flag carrier is in deep, deep trouble. Since my time of living and travelling in Africa, I have seen so many airlines come and go. Air Gabon, Ghana Airway, Nigeria Airways, East African Airlines and Zambia Airways have gone. South African Airlines is teetering as is Kenya Airways. Kenya Airways has more than $1bn of debt following an aggressive expansion plan launched five years ago. The plan…
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