A letter to United – you are terrible

Dear United Airlines
Not flying with you between Australia and the USA again (I still have to fly home with you!) because:
  • your 747 is so old and so tatty, it looks like no one cares. So much so the woman next to me was nervous that the maintenance was being done in the same slip shod fashion.
  • your staff were very unfriendly They didn’t care and resented the passengers being there. The Cabin crew chatted through the safety briefing. They gossiped loudly in the galley when people were trying to sleep. They visibly read magazines when on duty (some airlines are a little more subtle). They served the meals resentfully (although in fairness the meals were so bad, it was probably resentment at having to serve them to humans)
  • the meals served in the  Economy cabin are miserly. Compare your meals with Qantas and Air New Zealand on the same sector. eg United’s breakfast offering was only fruit or scrambled eggs and a small croissant compared to Qantas who provide scrambled egg or omelet, Cereal, jam for the croissant/muffin and yoghurt. In addition both Qantas and Air New Zealand have a snacking arrangement through the flight eg Qantas hands out a snack pack to every passenger.
  • The standard of the aforementioned United breakfast. It was the worst I have ever been served on that sector. Why bother serving it? Despite hunger I and the passenger next to me left it almost untouched. Tasteless eggs served in an unappealing lump with a stale croissant and butter
  • you are still giving Economy passengers one video screen in each section with no choice of shows for 13.5 hours? For crying out loud! Real airlines now have individual entertainment units. For example, while you have 12 music channels, Air NZ has SIX PAGES of radio and CD choices
Your staff and management need to fly as passengers on a real airline like Qantas, Air NZ or V Australia on that sector and see how it can be done so much better.
To add insult to injury was the video telling me I was on one of the world’s great airlines. Having just flown Emirates, that made me laugh! Emirates are definitely one of the world’s great airlines. Not United!
Today’s Trip gets 2 out of 5, bringing my overall United Airlines rating to 3.4 (Same sector competitors: Air New Zealand 4.9 Qantas 4.8).

See my previous reviews of travel with United for Melbourne-Sydney-Los Angeles -Chicago:
Finally, check out how to do it properly: This is my review of Emirates Auckland to Sydney on the Airbus A380  


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