On April 17, 2014, Darren Van Slyke and Dwayne Stewart were aboard one of Air Canada‘s brand new Boeing 777s traveling from Toronto to Vancouver. , on the airline’s brand new Boeing 777. They captured baggage handlers tossing gate checked bags to the ground.
It became rapidly one of the most talked about news stories in North America within a very few days.
Air Canada says the two employees may be fired as “Their actions clearly contravened our standard baggage-handling procedures which require gate-checked bags to be hand-carried to the ramp…We take matters involving the protection of our customers’ personal possessions very seriously.”
The question is what would the airline do if it had not been “caught”? How many airlines does this happen on elsewhere?
Think the airline needs a new process?