Australian Transport Safety Bureau

As I stood at the Malaysia Airlines service desk at Sydney International Airport, a gentleman approached the counter and began apologising to the staff.  The staff member he was addressing was clearly was not interested. She said: “Please take a seat Mr Jones -we will be done in a few minutes” As he walked away she giggled and said to the woman serving me and myself: “Jesus must have spoken to him“. The context : ten minutes before he had been told there was a problem with his ticket and the staff would need a…

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