My least favourite airline still has an embarrassing song that just won’t go away. Musician Dave Carroll claimed that his guitar was by United Airlines baggage handlers at Chicago airport. Carroll filed a claim with the airline but was told he would not receive any compensation becasue he had not claimed within 24 hours after the incident He kept approaching United for nine months. At which point, he wrote and recorded the song: “United breaks guitars.” Millions of people have now seen it. Carroll now travels doing presentations on customer service. In the best follow up possible, United lost his luggage on such a speaking trip!
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