I had a last minute flight to Auckland, New Zealand which arrived at close to midnight. On arrival at the airport, I headed to the Car Rental counters to find every car in Auckland was already out on loan. I explained I was not thrilled especially as I was a member of the Car Rental Company’s Club. As soon as I said this, the woman behind the counter looked more closely at my booking, confirmed my membership and moments later I was driving out of the airport in a shiny new hire car. Being a member…
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