AirTran Airways

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US Best and Worst Carriers

The North America Airline Satisfaction Study was released on June 13 showing satisfaction with US  and Canadian airlines declined slightly from the previous year . This survey run  by  J.D. Power and Associates 2012 involves more than 13,500 passengers giving their input between May 2011 and April 2012. Power scores airlines out of 1000 points with points being awarded for  seven factors in this order of importance: Cost and fees In-flight services; Boarding/deplaning/baggage;  Flight crew; Aircraft; Check-in; Reservations, Overall North American airlines rated 681 points down from 683 in 2011. Low cost carriers (average score 754 up 3) performed…

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