I am a devoted fan of Qatar Airways, my preferred airline. I am a One World Emerald passenger, which is the highest level for frequent fliers in the One World system. I appreciate the benefits that come from heat arrangement. However, what should have been a seamless, terrific One World experience, however, turned into a more stressful experience due to the handling of a sudden change in my flight itinerary. I booked a four-segment flight from Jakarta, Indonesia to New York’s JFK and back, with connections in Doha, Qatar. The total miles for the roundtrip…
Customer service
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Call Centre Bingo- tips for better outcomes
Moved house this week. This means lots of call centre experiences. How to have better ones… Investigate complaints boards, frequent flyer forums and Tripadvisor to see if other people have had the same issue. Sometimes, you can get a quick tip or have information for the operator on how to solve the problem or be told who the best contact is. If it is clear that no one else has had success using a particular route, then do not waste your time duplicating fruitless efforts Learn how that company works. ContactHelp can GetHuman have…
Ranking US airlines by complaints
US airlines get about 10, 000 complaints a year reported to the US Department of Transport. The number of complaints rose until 2012, when they fell slightly. Last year, 643 million passengers were carried by US airlines, so the number of complaints in that perspective does not seem to me to be that high. Of course few of us take our frustration with an airline to the appropriate authorities, preferring to whine about it ourselves or post our experiences on Facebook! The report “Unfriendly Skies”, an analysis of five years of airline complaints by…
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