I have never had the delight of flying Spirit Airlines in the USA. The one time, I turned up for a Spirit flight, they cancelled it! In the mould of Ryanair, Spirit combines low fares and profitability and customer complaints. Over the last five years, Spirit has consistently received three times more complaints than any other airline and the number of complaints against the airline kept rising in that period. In a report compiled by the U.S. PIRG Education Fund based on Department of Transport statistics, Spirit managed to increase its customer complaints from 6.7 per…
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