On November 25, one month before Christmas, Jetstar NZ cancelled a December 23 Melbourne to Auckland flight. Jetstar very helpfully tried to accomodate the 80 passengers that were affected. Some were offered tickets on a December 26 flight, they claimed and some were offered flights one week before their original date, when people were at work. Passengers attempting to find flights at this late stage with other airlines faced an impossible prospect. Many shelled out hundreds of dollars more to get seats. Christmas in Australia and New Zealand is the biggest holiday of the year. Most shops and businesses shut down for three to…
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