II try and avoid these type of posts but I have become so disillusioned with Virgin Atlantic.
Imagine if in December, I had bought a non refundable airline ticket through Virgin Atlantic. Imagine if I changed my mind about the dates and wanted to change or refund it Would I deserve that option? A big fat “no”. I get that. I support that.
Imagine, however, if since I bought the ticket that the world changed completely? Imagine that a new and scary virus emerged. A virus that results in thousands of deaths airports being shut down, entire continents sealed off to travelers and states of emergency being declared and one of the Virgin sectors I had booked and paid for being cancelled.
Should the airline show some flexibility? Hell yeah!
Not if it seems if you are Virgin Atlantic. After trying for a week and spending ten hours in phone calls, the airline was prepared to entertain no flexibility, offer no refund and wanted to charge $1500 to change one sector on a $1400 ticket. The airline ended up in a stalemate situation with my travel agent. In one three way call, my agent told me to hang up on what she described as one of the most unhelpful airline travel agents she has ever encountered.
I get that Virgin Atlantic is suffering financially but their behaviour showed an absolute lack of regard for their customers, a lack of care and a focus on short term gain over long term relationship. I feel sorry for the staff of the airline now but there is no way I would trust them ever again.
Etihad and Qantas have given me vouchers to put toward future travel. Amtrak gave me money back. Aegean have allowed me to change dates with no extra out of pocket cost. Even Easyjet were a dream!Virgin Atlantic sucked
Which airline, hotel and train companies have you found helpful and not helpful at this time?
- CoronaVirus- Health Info Country by Country
- Should you travel? No.
- What to do to prepare for a potential disaster while travelling
- Airline closures and suspensions- Status of Key Airlines
- Premier Inn less helpful than North Korea in emergency situations