united airlines

Tag Archives for united airlines.

United builds 787 routes

While a lot has been going wrong for United recently, on the positive side is the steady roll out of their 787 Dreamliners and their future planned destinations which have been steadily announced. The airline now has 22 of the 55 Dreamliners they have ordered. The Dreamliner’s ten destinations from San Francisco International are now: Auckland -July 2016  (787-8 increasing to a daily 787-9 from October) Chengdu -Commenced Houston Osaka -Commenced Shanghai Sydney -March, 2016 Taipei Tel Aviv – March 2016  (787-9) Tokyo Haneda Xi’an The airline is deploying the 787 on its longest flights which means they have a massive fuel…

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Good Bye US Airways- will they be missed?

  Tomorrow, US Airways disappears as a brand. It joins AirTran, Aloha, Continental, Midwest Express, Northwest, TWA as airline brands that have all disappeared since 2001. The largest airlines in the US have contracted to just three large carriers: American, Delta and United. US first flew in 1939 as mail carrier All American Aviation, adding passenger traffic in 1949. In 1953 it became Allegheny Airlines, a name it carried until the deregulation era of 1979 when USAir was adopted. USAir was varied to US Airways in 1997. In 2005, they entered into a “reverse merger” with America West with the America West…

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United opens up to hear from us

United is the airline, I love to hate. And I am not alone. Their on-time arrival performance declined  in 2014 while their mishandled baggage rate increased. The airline had a higher customer complaint rate in 2014 compared to 2.14  in 2013. Brent D. Bowen and Headley in their 2015 Airline Quality Ratings gave them ninth place out of 12 US carriers. Skytrax customers have given them a 3/10 rating. Since new CEO, Oscar Munoz took over in dramatic circumstances, just three weeks ago, he has been reaching out to try and change the airline. He has…

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United’s Very handy US Airports App

If you travel through major US airports, United Airlines have unveiled a feature which makes their iphone app well worth downloading. Under the “Travel Tools” section on their app, the airline has added interactive maps for their seven mainland U.S. hubs airports: Chicago O’Hare Denver Houston Bush Intercontinental Los Angeles Newark Liberty San Francisco  Washington Dulles. The maps include all parts of those airports, however, not just the terminals and spaces used by United. They include searchable information about retail stores and available service options at each airport. eg restrooms, restaurant, Burger King etc etc. I discovered for…

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Virgin presents the most boring movie ever!


Would you watch a 5 hour boring movie for 2500 frequent flyer points? Virgin America has created “BLAH AIRLINES FLIGHT 101”, a boring, beige and dull five hour and forty-five minute flight set in real time on a flight from Newark to San Francisco. The passengers aboard seem pretty creepy, the pilots bored and tired and the flight attendants over perked. The film’s trailer can be viewed here: Already almost one million people have already watched the film on YouTube since the film was uploaded in October, 2014! (Did they skip parts of it -like…

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Knee Gadget Sales Rise

After “that incident” on United Airlines this week, the Knee Defender, a gadget that blocks airplane seats from reclining, has seen a boost in sales. It’s website crashed yesterday under the weight of orders for the $US21.95 Knee defender! The device consists of two clips that slip onto the seatback tray. The incident, occurred, on  United Flight 1462 from Newark, New Jersey to Denver, Colorado. A male passenger (48 years old), seated in a middle seat of row 12 used the Knee Defender to stop the female passenger (also aged 48) in the seat in front of him…

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Ranking US airlines by complaints

US airlines get about 10, 000 complaints a year reported to the US Department of Transport. The number of complaints rose until 2012, when they fell slightly.   Last year, 643 million passengers were carried by US airlines, so the number of complaints in that perspective does not seem to me to be that high. Of course few of us take our frustration with an airline to the appropriate authorities, preferring to whine about it ourselves or post our experiences on Facebook! The report “Unfriendly Skies”, an analysis of five years of airline complaints by…

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Spirit most complained about US airline

I have never had the delight of flying Spirit Airlines in the USA. The one time, I turned up for a Spirit flight, they cancelled it! In the mould of Ryanair, Spirit combines low fares and profitability and customer complaints. Over the last five years, Spirit has consistently received three times more complaints than any other airline and the number of complaints against the airline kept rising in that period.  In a report compiled by the U.S. PIRG Education Fund based on Department of Transport statistics, Spirit managed to increase its customer complaints from 6.7 per…

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Rating US airlines

As a regular flier, I like to rate who I fly with. I am not alone. Over 16,000 readers of Consumer Reports magazine reviewed 31,732 US domestic flights in February, 2013 for the Consumer Reports National Research Center. The carriers were rated by the readers on six dimensions: 1. Ease of check-in 2. Friendliness and responsiveness of cabin crew 3. Cabin cleanliness 4. Baggage handling 5. Seating comfort 6. In-flight entertainment The results were not a huge surprise as to where the eleven US carriers ranked. The ranking was very close to my own assessments…

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