Continental Airlines

Tag Archives for Continental Airlines.

Your Seat is Never Guaranteed- The Weird United “unboarding”

The world is aghast at the sight of airport security officials hauling David Dao. a passenger the airline described as  “belligerent” off a plane at Chicago airport. It is likely you will have seen the videos of the guy being dragged down the aisle of the Embraer. I suspect the travelling world has paid more attention to this incident than the children being bombed to death in Syria or the people starving in Somalia or the gay men being rounded up and put in concentration camps in Chechnya. I suppose because we can all relate more…

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United opens up to hear from us

United is the airline, I love to hate. And I am not alone. Their on-time arrival performance declined  in 2014 while their mishandled baggage rate increased. The airline had a higher customer complaint rate in 2014 compared to 2.14  in 2013. Brent D. Bowen and Headley in their 2015 Airline Quality Ratings gave them ninth place out of 12 US carriers. Skytrax customers have given them a 3/10 rating. Since new CEO, Oscar Munoz took over in dramatic circumstances, just three weeks ago, he has been reaching out to try and change the airline. He has…

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United and Continental – Married at last!

Once upon a time there was a USA airline that I really liked.   Texas based Continental Airlines flew to 140 cities with an attitude to service I really liked. Between 1991 and 2001, I flew Continental the equivalent of two trips around the world. I ranked them consistently the best US “legacy” airline for a while In the same story was Continental’s beau- United airlines.  I have long had a love hate relationship with them. Flew United a lot but don’t ever feel I really bonded – especially when they served me up some of the worst flights I have been on. I have travelled 103,586…

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Tuesday Trip Report: US Airways was okay!

US Airways is not one of my favourite airlines. In fact, they rate in my bottom ten airlines based on my experiences of their service over eight years. I have given them an overall 2.9 out of 5 after a decade of flying them. My experience is that every time I fly them they have got worse. A client of mine, booked me on US Airways from Houston to Richmond via Charlotte to get to an important meeting. This gave me a good chance to test them. Booking: 7/10 Upon receiving my booking confirmation, I logged onto to US to find my seats. The…

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