SG Arrival Card

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To the Authorities: Five Steps to Better Travel, Please

I shared last week about my 2023 travel experiences. As we look forward to 2024, there are five things that “those in charge” need to do to make travel markedly better. Treat Your Customers with Respect Too often, passengers are herded bewildered into long lines and then alternately shouted at or ignored. I believe this stress and the points above are helping to contribute to a lack of civility from passengers who push back at staff and each other. Can we send all staff globally to Tokyo Haneda or Singapore Changi Airport (pictured) to watch…

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