Sick of it all? Crammed seats, delays, fees and poor customer responses to problems? FlyersRights who claim to be the Largest Non-Profit Airline Consumer Organization, have launched a petition calling for the US government to draft public law to require: passenger protection from tarmac delays of three hours plus minimum seat pitch standards airline acceptance of FAA-certified child seats transparency of unbundled fees contingency plans for long delays including food stocks response to complaints within seven days and resolution within ten Airlines For America responded saying “We…believe that government should not regulate airline seat sizes, but instead…
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Virgin presents the most boring movie ever!
Would you watch a 5 hour boring movie for 2500 frequent flyer points? Virgin America has created “BLAH AIRLINES FLIGHT 101”, a boring, beige and dull five hour and forty-five minute flight set in real time on a flight from Newark to San Francisco. The passengers aboard seem pretty creepy, the pilots bored and tired and the flight attendants over perked. The film’s trailer can be viewed here: Already almost one million people have already watched the film on YouTube since the film was uploaded in October, 2014! (Did they skip parts of it -like…
Unique Nok Air – Trip Report
Today, I was one of three “farangs” (foreigners) on a Nok Air 737 completely full of Thai people travelling from Bangkok, Thailand to Phuket. I could not work out if this was a random coincidence or do most foreigners not choose Nok? Me? I have wanted to fly the bright yellow Thai “Premium Budget” carrier for some time and today’s flight gave me that opportunity! Nok is the 90th airline I have travelled with since I started flying in 1968! Nok means bird in Thai. They are largely a domestic operation with an international flight to Myanmar. Booking:…
Thai air problems knock Nok Scoot
In Thailand Nok means bird. “Premium low cost” domestic carrier Nokair after ten years of operation commands a healthy 27% chunk of the country’s domestic market and a healthy profit margin. Nok has not expanded internationally with the exception of a couple of routes. This was due to change this year. Nok has joined with Singapore Airline’s low cost arm Scoot, to form low cost international carrier called imaginatively NokScoot with the slogan: Fly Awesome. Literally the name means: Bird leaves suddenly and quickly! This new venture is 49% is owned by Scoot and 51% owned by Nok. The carrier aims to link China, Japan…
Ryanair backtracks on US again
The idea that Ryanair, the Irish budget carrier (and one of my most disliked airlines) would fly to the USA seems to have been raised noisily every other year since 2007. The proposal is always that there will be ultra low cost economy (coach) fares starting at $US15 and a business class service. The transatlantic services would operate under different branding to the main carrier. This same transatlantic idea is then quietly retired each and very time. It almost seems like a free publicity strategy by the carrier to increase its current passneger load (currently 90million per year). On…
Ryanair US site – tips for flying
I have flown 90 airlines to all continents of the world (except for Antarctica) and one airline continues to dismay me: Ryanair. People keep flying Ryanair for one reason: cheap fares. I avoid them because of their seats, customer disdain, staff attitude, ethical concerns and their flying to random secondary airports nowhere near the city I am flying to. My experience of Ryanair is that they are like a bus. If you like bus travel, its fine. If something goes wrong, then you are on your own. The airline has made a concerted effort to improve…
Malaysia’s Marketing Fail
Poor Malaysia Airlines, they cannot put a foot right it seems. “We are committed to regaining the confidence of our customers and sending them on memorable holiday experiences as a trusted five-star carrier.” Lee Poh Kait, Malaysia Airlines regional senior vice president, Australia, New Zealand & South West Pacific. After a horror year, Malaysia Airlines have started to rebuild. Apart from lowering fares to ridiculous levels, its major shareholder has announced a complete transformation of the loss making carrier. In addition, the airline is looking for ways to market itself. Its latest campaign has been pulled,…
Royal Jordanian Welcomes First 787
Middle Eastern carrier Royal Jordanian received their first Boeing 787 last Wednesday evening. Named “Crown Prince Hussein Bin Abdullah II“, the plane flew non stop from Seattle to Amman, a 13 hour flight. It is pictured below at Queen Alia International Airport in Amman. Royal Jordanian is the second Middle Eastern airline to operate the 787, after Qatar. RJ will receive four more of the Dreamliners thus year giving them five by the end of the year. They will replace the airline’s currently A340 and A330 planes. With 24 business class seats and 246 seats in economy, the carrier will introduce the plane into regular service…
Will I keep flying?
First of all it was MH370, then MH 17, then Taiwan, Iran, one in Mali and a shooting at a plane in Pakistan. Lots of people have been asking me whether I will keep flying after these horrific events. A poll, conducted for TheStreet by GfK at the end of July found that 36% of Americans feel afraid to fly internationally. Women are more fearful than men, older people are more fearful than younger people. For an Australian who flies Malaysia Airlines a lot and who has traversed the skies above the Ukraine a few times in my Europe voyages,…
Air Asia Wifi Flying Soon
120 AirAsia staff last Wednesday (August 13) undertook the first ever user acceptance testing of the airline’s newly installed Wi-Fi service. The team used three popular messaging services – LINE, WhatsApp and WeChat with reportedly positive results for all three services. The team also shared live updates on the company’s official Twitter and Instagram accounts. Instant messaging, emails and content streaming will be gradually rolled out across the entire group starting with flights with the AK code. Sixty AirAsia passengers per flight will be able to participate in a “free user test” of the system for the next two months. I am on…
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